Return & Repair Policy

At Consolatio, each artwork is handmade and carefully crafted with delicate preserved materials. Because of the nature of these pieces, slight variations and natural aging may occur over time.

Returns & Damage Within 30 Days

If your artwork arrives damaged or experiences unexpected breakage within 30 days of delivery, you are welcome to return the piece for repair or replacement evaluation.

• Return shipping will be provided at no cost to you.
• Please contact us at by using our contact form and we will get back to you within 24 hours.
• Once received, repairs typically take up to 30 days to complete before the piece is shipped back to you.

Repairs After 30 Days

After the initial 30-day period, repairs are still available for an additional repair and shipping fee.

This includes:

• Detached flowers
• Minor structural damage
• Wear from handling or environmental exposure

Repair turnaround time is generally up to 30 days from the date the artwork is received.

If the damage is more extensive or requires additional restoration time, you will be contacted personally via email to discuss alternative timelines and repair options before work begins.

Lost or Missing Packages

If a package is marked as delivered by the shipping carrier but has not been received, please contact us using out contact form and we will respond as soon as possible.

Consolatio will do its due diligence to assist in tracking the shipment, communicating with the carrier, and helping locate the package whenever possible.

If the package is officially deemed lost or stolen during transit, a refund for the artwork itself may be issued at the discretion of Consolatio. However, original shipping costs and packaging fees are non-refundable due to the custom materials, handling, and protective packaging required for each one-of-a-kind piece.

Important Notes

• Due to the handmade and delicate nature of preserved floral artwork, pieces should be handled with care and kept away from excessive moisture, direct sunlight (though each flower has UV protectant on it, it still can happen), and heavy impact.
• Custom or commissioned pieces may not qualify for refunds, but repair options will still be available whenever possible.
• We reserve the right to deny returns or repairs if damage is caused by intentional misuse or improper care.

Thank you for supporting sustainable, handmade art.