Terms of Service

Last Updated: May 19, 2025 5:00PM EST

Welcome to Consolatio. By accessing this website and/or purchasing artwork from us, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our website or placing an order.

Throughout these Terms, “we,” “our,” and “us” refer to Consolatio, and “you” refers to the customer, collector, or website visitor.

1. Overview

This website and all artwork, products, services, and content offered through it are operated by Consolatio. By visiting our site or purchasing from us, you engage in our services and agree to these Terms of Service, including any additional policies referenced herein.

We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice.

2. Handmade & One-of-a-Kind Artwork

All artwork created by Consolatio is handmade and one-of-a-kind. Due to the organic and handcrafted nature of preserved floral sculptures and mixed-media artwork:

• No two pieces will ever be identical.
• Slight asymmetry, texture differences, natural imperfections, or variations in color may occur.
• Preserved flowers and organic materials may naturally evolve, fade, or age over time.
• Colors may appear differently depending on lighting and screen settings.

These characteristics are considered part of the individuality and artistic nature of each piece and are not considered defects.

3. Custom Commissions

Custom commissions are created collaboratively and may require direct communication regarding design, dimensions, shipping requirements, and production timelines.

By purchasing a commission, you acknowledge that:

• Production timelines may vary depending on complexity and material availability.
• Final artwork may differ slightly from sketches, inspiration images, or mockups.
• Certain sculptural or floral elements may require alternative assembly methods for safe shipping.
• In some cases, flowers or decorative elements may not be permanently fused to the structure unless upgraded custom packaging is approved by the client.

Clients will always be informed of significant design or shipping considerations before final production.

Unless otherwise agreed in writing, commission deposits and custom work payments are non-refundable once production has begun.

4. Pricing & Payments

All prices are listed in USD unless otherwise stated.

We reserve the right to:

• Modify pricing at any time
• Correct pricing errors
• Refuse or cancel orders at our discretion

Partial payment may be required before production or shipment begins.

International customers are responsible for any customs fees, import duties, taxes, or additional carrier charges required by their country.

5. Shipping & Processing

Each artwork varies in fragility, size, weight, and structure. All packaging and shipping methods are customized specifically for each piece.

Processing and shipping timelines may vary depending on:

• Customization
• Complexity
• Scale
• Packaging requirements
• Material curing or preservation timelines

Most orders will ship within 30 days of creation or completed payment. Larger or highly customized commissions may require additional preparation time and may ship up to 30 days after payment.

All orders include tracking information once shipped.

Please review our Shipping Policy for additional details regarding packaging, delivery timelines, and shipping limitations.

6. Returns, Repairs & Restoration

We want each collector to feel confident in their purchase while understanding the delicate nature of preserved floral artwork.

Damage Within 30 Days

If your artwork arrives damaged or experiences breakage within 30 days of delivery, you may contact us for repair or return assistance.

Return shipping for eligible repair cases within this timeframe may be covered by Consolatio.

Repairs After 30 Days

After the initial 30-day period, repairs and restorations may still be available for an additional fee.

Repair timelines may take up to 30 days after the artwork is received.

If restoration requires additional time due to significant damage, the client will be personally contacted regarding updated timelines.

Lost or Missing Packages

If a package is marked as delivered but cannot be located, please contact us using out contact form immediately.

Consolatio will do its due diligence to assist in tracking the shipment and communicating with the shipping carrier.

If a package is officially deemed lost or stolen during transit, a refund for the artwork itself may be issued at our discretion. Original shipping costs, packaging costs, and handling fees are non-refundable.

Please review our Return & Restoration Policy for additional information.

7. Artwork Care Disclaimer

Collectors are responsible for properly caring for purchased artwork after delivery.

To preserve the longevity of your piece, we recommend:

• Avoiding direct sunlight
• Avoiding excessive humidity or moisture
• Handling artwork carefully
• Keeping artwork away from extreme temperatures

Damage caused by improper handling, accidents, environmental exposure, or neglect may not qualify for complimentary repair services.

8. Intellectual Property

All artwork, images, designs, text, branding, logos, photographs, and content created by Consolatio remain the intellectual property of the artist unless otherwise agreed in writing.

Purchasing artwork does not transfer reproduction or commercial usage rights. Each artwork will have its very own certificate of authentication in which a copy will be shared to you, the purchaser, and a copy to Consolatio will also have a copy as well. 

You may not:

• Reproduce artwork commercially
• Copy designs
• Resell artwork images for profit
• Use our content without written permission

We reserve the right to pursue legal action regarding unauthorized reproduction or misuse of intellectual property.

9. Limitation of Liability

Consolatio shall not be held liable for:

• Indirect or incidental damages
• Carrier-related shipping delays
• Damage caused after delivery due to improper handling or environmental conditions
• Delays caused by natural disasters, supply shortages, weather events, or circumstances outside our control

Our maximum liability shall not exceed the purchase price of the artwork itself.

10. Website Use

You agree not to use this website:

• For unlawful purposes
• To violate intellectual property rights
• To distribute malicious software or harmful content
• To interfere with website functionality or security

We reserve the right to refuse service or terminate access to the website at our discretion.

11. Privacy

Any personal information submitted through this website is governed by our Privacy Policy.

12. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of the State of Florida, United States, without regard to conflict of law principles.

13. Contact Information

For questions regarding these Terms of Service, commissions, repairs, shipping, or customer support, please contact us via contact form on the website.

Consolatio Arts
Miami, FL
United States

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